Refund policy

We hope you love your PēpiCo products. As our products are personal care items, for hygiene and safety reasons we are unable to accept returns or exchanges for change of mind once a product has been opened or used.

Change of mind

If your product is unopened, unused and in its original condition, please contact us at hello@pepico.co.nz within 14 days of receiving your order. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Please contact us before returning any product so we can provide return instructions.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us at hello@pepico.co.nz as soon as possible with your order number and, where relevant, photos of the issue. We will assess the situation and work with you to provide an appropriate solution.

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Your consumer rights

Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.